Water heater & gas water heater — installation, replacement and breakdown repair
No hot water, a leaking water heater or an old gas water heater you no longer trust? We install and replace electric water heaters, close-in boilers and gas water heaters, and can also connect a water heater to your central heating system. You'll know the cost upfront.
No hot water?
Call or WhatsApp us — we'll see straight away what's needed.
Call 070 783 0224 Message via WhatsApp Request a call-back ★★★★★ Rated on Google · 24/7 for emergenciesWater heater, close-in boiler or gas water heater: what is the difference?
A water heater is a storage tank: it heats a quantity of water and keeps it warm until you turn on the tap. An electric water heater often hangs in the kitchen, in the loft or in a storage room. A close-in water heater is a small heater under the worktop or washbasin, for quick hot water at one tap point. A gas water heater works differently: it heats the water on gas at the moment you use it.
There is also a water heater that draws its heat from the central heating boiler, a so-called indirectly fired water heater. You'll encounter this with a boiler that only heats, or if you need more hot water than one boiler can supply. We look at your home and your hot water usage and advise what suits best. If it's about the boiler itself, read central heating boiler replacement.
- No or insufficient hot water — the water becomes lukewarm or runs out quickly.
- Drips or puddle under the water heater — at the valve, connection or tank itself.
- Hissing, crackling or ticking — often limescale on the heating element.
- Old or open gas water heater — without proper extraction of combustion gases.
Water heaters and gas water heaters: what we arrange for you
From a small kitchen water heater to a water heater connected to the central heating boiler.
Replace or install a water heater
Old water heater off, new one on, connected with a proper inlet combination and a drain for the overflow water.
Call 070 783 0224Close-in water heater
A small water heater under the worktop or washbasin, for quick hot water without running it for long.
Call 070 783 0224Gas water heater replacement
We replace an old gas water heater and discuss honestly whether a gas water heater, water heater or combi boiler suits you best.
Call 070 783 0224Connecting water heater to central heating
A water heater that draws its heat from the central heating boiler, connected and adjusted to your system.
More about central heating & heatingBreakdown & leaks
Is the water heater leaking or does the water stay cold? We find the cause: element, thermostat, valve or the tank itself.
Call 070 783 0224Maintenance & descaling
Removing limescale, checking element and anode. This makes the water heater last longer and use less energy.
Call 070 783 0224When a new water heater or gas water heater is more sensible
Not every fault means a new appliance. A thermostat, a heating element or an inlet combination can often be replaced. But if the tank itself is leaking, the water heater is finished. Rust in the tank cannot be repaired.
With a gas water heater we focus mainly on safety. A gas water heater burns gas in your home. If the exhaust of combustion gases doesn't work properly, carbon monoxide can be released — a gas you can't smell. We advise against an old, open gas water heater without its own exhaust. We'll explain which solution is safe, and you'll hear beforehand what it costs.
- The tank is leaking — replacement is then the only real solution.
- Increasingly frequent breakdowns — and parts are becoming difficult to obtain.
- Not enough hot water — for your household: a larger water heater or a different solution would suit better.
- An old or open gas water heater — better to replace with a safe appliance with proper flue.
Unsure between a water heater, a gas water heater or a combi boiler? Then we'll look together at your home, your usage and the space available. If there's a lot of limescale in your water, also read about a water softener.
Hot water again in 4 steps
A fixed price in advance, and we prefer to complete the job in one visit.
You call or message
Feel free to send a photo of the appliance and the rating plate with it. Then we'll know what's installed.
Price in advance
You'll hear upfront what the repair or the new appliance costs.
Installation or repair
We repair or replace the appliance and connect everything neatly and leak-free.
Testing & explanation
We check that the water heats properly and tell you what to watch out for.
While you wait for us
There are a few things you can safely do yourself. You shouldn't touch the inside of a water heater or gas water heater.
- Is the water heater leaking? — turn off the supply tap to the water heater. For an electric water heater: first switch off the power at the fuse box.
- Does the valve drip during heating? — that's normal: the water expands. If it also drips when the water heater is not heating, something is wrong.
- Electric water heater cold? — check whether the circuit in the meter cupboard is still on and whether the plug or switch is on.
- Smell of gas at the gas water heater? — open windows and doors, don't use any switches or flames, turn off the gas tap and leave the house. Call the national gas emergency number 0800-9009.
When should you call us?
- Immediate (24/7) — the water heater is leaking badly, or water is getting near electrics. If you smell gas, first call 0800-9009.
- Today — no hot water, or a gas water heater that keeps cutting out.
- By appointment — replacing a water heater or gas water heater, installing or descaling a close-in boiler.
Not sure? Call 070 783 0224 — we'll help you think it through, no obligation.
No hot water? We'll help you.
Fixed price upfront · often same day · 24/7 for emergencies · ★★★★★ Rated on Google
Useful reading
Explained by our tradesmen.
Replace or repair central heating boiler?
Read more →Central heating boiler maintenance: why and how often?
Read more →Mains stopcock and outside tap
Read more →Low water pressure: causes
Read more →Also useful: Central heating boiler & breakdown · Central Heating Boiler Replacement · Water Softener · Sanitary & Taps · Fuse Box
Frequently asked questions about water heaters and gas water heaters
What is the difference between a water heater and a gas water heater?
A water heater is a storage tank that heats water and keeps it warm. A gas water heater heats the water on gas at the moment you turn on the tap. So a water heater has a supply that can run out; a gas water heater doesn't, but it often delivers less water at once.
What is a close-in boiler?
A small water heater that hangs under the worktop or washbasin. It provides quick hot water at one tap point, so you don't have to run the tap for long before it gets warm.
My water heater is dripping at the valve. Is that serious?
Some dripping during heating is normal: the water expands and the overflow valve releases it. The drip water should drain away via a discharge pipe. If it drips even when the boiler is not heating, or if the tank itself is leaking, please call us.
How hot should the water in a water heater be?
We recommend keeping a water heater at a minimum of 60 degrees. That way legionella has no chance in the tank. We therefore advise against lowering it to save energy.
Is an old gas water heater dangerous?
A gas water heater burns gas indoors. If the extraction does not work properly, carbon monoxide can be released, a gas you cannot smell. We advise against an open gas water heater without its own extraction. Also install a carbon monoxide detector near gas appliances.
Can a water heater be connected to my central heating boiler?
Yes, that's called an indirectly fired water heater. It draws its heat from the central heating boiler. Whether that suits you depends on your boiler and installation. We'll take a look and advise honestly.
What does a new water heater or gas water heater cost?
That depends on the type, the size and how the connections currently run. You will hear the cost in advance: we work with a fixed price quoted upfront.
Why does my water heater make a hissing or crackling sound?
Usually there is limescale on the heating element. That wastes energy and damages the element faster. Descaling helps; with very hard water, a water softener can protect the water heater.
